Posts Tagged ‘small business’

Thinking About Business In 2009

Thursday, December 31st, 2009

Just Thinking About Business in 2009. The year 2009 is almost over. Less than 24hours to go. Looking back, one will ordinarily exclaim what a year! There were so many dashed business hopes and unfulfilled dreams. However, amidst the economic crisis and financial troubles in Nigeria (and really in many parts of the world), some entrepreneur learned lessons that will eventually yield them good dividend in years to come.

I had my business dreams and goals for the year 2009. About half of them suffered as a result of harsh economic environment. However, instead of getting depressed and feeling gloomy, I’m all excited because I learnt some valuable lessons which I wouldn’t have learnt if there were no economic challenges facing Nigeria.

It is true that we all often underestimate what we are capable of achieving. The truth often comes out when there is intense pressure and the survival instinct buried deep down within jumps into action. Even though I lost some business deals and made some losses this year, I can proudly say that I’m ending the year better than I started. The crisis that hit the Nigerian stock exchange market affected my asset and cashflow negatively. It was a financial disaster I won’t forget so soon. However, in the bid to recover from the adverse effect, I discovered some other opportunities of making passive income which I never considered before. So, I can actually say that it wasn’t altogether a bad year. Something good came out of the financial crisis.

My balance sheet may not show a fantastic result by the close of business today, but then, intangible assets are never easy to measure. And that is the area I have sown seriously waiting for a bountiful harvest in years to come.
Also, I have invested heavily in self development. I’ve come to understand that what makes an entrepreneur successful is more about who he/she is not what he/she has locked up in a bank or possess as physical assets.
So, my conclusion is that the year 2009 has been a wonderful year for the Nigerian Entrepreneur. How has it been with you? I wish you a prosperous year 2010 😉

Managing Your Business Overhead Cost

Thursday, December 17th, 2009

How To Cut Down Your Business Overhead Cost

Managing business overhead cost can be critical for the continued growth or survival of your business. Of recent, I observed that many large corporations and even small scale businesses are struggling to reduce their overall operating cost or overhead by laying off staff en-mass. To me that is not the right way to go. Using your employee as the sacrificial lamb to combat the present economic depression may actually get you into more trouble. When you lay off employees because you want to reduce business overhead expenses, you are actually sending a wrong signal to the rest of the workers and possibly your clients. There are better ways to reduce business overhead cost and avoid wastage. I’ll share some tips with you.

Get Your Employee Involved in Managing Overhead

The very first step I recommend is that of convening a meeting with your key employees in attendance. Explain to them what you want to achieve and how critical it is to the survival of the business and the well-being of the entire workforce. You will be surprised at the kind of suggestion such brainstorming session will produce. People will be eager to make suggestions and may even volunteer to take some sacrificial steps which they would have resisted if suggested by you. Find below some suggestions I got from such a session.

Cut Communication Cost

I was surprised when a staff analysed the unnecessary waste been made in the name of communication. He explained that often times, it is cheaper and more effective sending a message via SMS instead of making an official call. Have you taking time to analyse how much you spend on communication and see if it is justified. Nigerians are known for wasting money on communication due to our culture that demands that you show courtesy by exchanging greeting or pleasantries before stating the matter that warranted the call. SMS helps in reducing such waste.

If you have a message that needs to be detailed and is quite long, then use e-mail. It is cheap and more effective than verbal conversation when passing technical information. If you need to get feedback as you communicate, then you can employ the use of instant messenger e.g. Yahoo Messenger. This is very cheap and as effective a phone call. If you are not comfortable typing, you can make a PC to PC call using SKPE or a similar online facility.

Cut Energy Costs

How much do you spend on energy (electricity)? With the epileptic power supply in Nigeria, the cost of running petrol or diesel generator is a major headache to many entrepreneurs. Even though this cost cannot be totally eliminated, the truth is that it is a major avenue for waste. The fuel bill is killing several small businesses as they are operating at a loss. You should take time to check your cost in this area and look for ways of reducing the cost. Also look for ways of plugging loopholes for fraudulent practices by dishonest staff and fuel suppliers. From experience, I have discovered that often time, staff in charge of generators connives with fuel suppliers to defraud businessmen. Put measure in place to ensure that you get the quantity you paid for and it is not being stolen after delivery.

Better Inventory Management

Carrying large inventory can place undue burden on your business as you are forced to pay for space and security of such. On the other hand, not having sufficient inventory to meet client’s request can send potential business to your competitors. So, there is need to get creative and balance the act of inventory management such that you don’t incur unnecessary cost as you overstock or lose business deals because you run out of stock.

Cut Down on Office Stationery Expenses

Office Stationery cost  can be a silent waster for your business. The tradition of making photocopies of every document tagged “important” for distribution to different department has to be stopped. Instead of making photocopies and sending a physical memo, it is cheaper and neater making scanned copy of such documents and sending it via email to the various people. This will cut down considerably the fund being wasted on Photocopying papers, box files, filing cabinets etc. E-paper is a good cure for stationery wastage.

Watch Your CashFlow – Borrowed Fund Is Expensive

Your cashflow is crucial at this period. Gone are the days that poor cashflow management can easily be covered up by taking overdraft from your banker. Since the financial institutions are having the searchlight on them, they have become very shrewd and cautious in lending these days. A banker told me of recent that her bank cannot give out any credit facility until further notice. So, if you mismanage your cashflow and get fund tied down unnecessarily, you will be forced to borrow at a high interest rate in other to conduct your day to day business transactions. That will negatively impact on your business as you will be loosing much of your profit to your banker via interest payment.

Review Your Marketing Expenses

Having large budget for traditional means of advertisement may make you look big for a while, but it can also send you out of business. Believe it or not, the internet have a greater coverage and is cheaper for advertising your business even at the local level. Gone are the days when people spend hours listening to radio or watching local Television. So many spend hours working or getting entertained online. So it is time you start considering changing your marketing approach.

Manage your tax using a professional

After doing all the above, you will still loose much if you don’t get good tax advice. So many Nigerian entrepreneurs who have been ignoring tax are now waking up to the rude shock that they are heavily indebted to the Federal or State governments. Gone are the days when government doesn’t bother to check if small scale businesses are paying their taxes or not. With the present economic crisis, state governments are employing the services of TAX consultants to ensure effective tax collection. A look at the Nigerian tax laws shows that a businessperson who is not properly advised can loose much of his/her income to double taxation. So, it is advisable that you get a professional tax consultant or accountant to give you advice and help prepare your tax returns. Don’t wait until FIRS or the state tax man comes after you. It can be disastrous.

Well that’s my little advice for you. Instead of using your employees as the sacrificial lamb, get them involved in reducing your business overhead cost. That way it will be a win-win situation and your business will be better off. See you at the top. Cheers.

2009 Is Not Over Yet!

Tuesday, December 1st, 2009

2009 Business Year Is Not Over Yet!

The year 2009 is not over yet, even though it is natural to feel like given up the dreams you have for your business at the beginning of this year, I want to encourage you to stay in there and do the best you can. Your success as a business person is not determine by the fatness of your bank balances nor your turnover figure, rather is is the  inner satisfaction that you have put in your best as an entrepreneur to achieve the goals you set out to achieve during this year. Since there are still 30days more to go, don’t ever think of giving up. What you were not able to achieve in the past months can still be achieve in these remaining days if only you can belief and persist. Even if that is not feasible, you can at least improve on your present position. 😉

Coping With Adverse Economic Realities in Nigeria

For Nigerian businessmen, especially the small scale entrepreneurs, the year 2009 has been a tough one. There has been several challenges threatening to wipe out businesses. It all started with the global economic crisis which was carried over from last year. Unlike in other developing nations where entrepreneurs were being informed on the effect and likely impact the economic recession will have on their local businesses, Nigerian entrepreneurs were lied to!
Our so called financial experts predicted that the global economic crisis will have zero impact on local businesses. Of course I knew as at then that they were being economical with the truth. How can Nigeria which operates a consumer based economy be dreaming of staying stable while those countries she buys products from are badly affected?
Well, the truth is out now. Nigeria did not only suffer from the global economic crisis, she also was badly affected by home grown economic crisis. The financial institutions in the country gave everyone a bad jolt when it was discovered that their management have been playing with depositors and investors fund. Too bad.

Well all that is stale news now. The important thing is what you do with the situation at hand. While going over my goals for the year at first I was depressed to note that the overall performance has been really poor due to adverse operating environment. But then on a second thought, I realized that I’ve learnt a lot of lessons which I won’t have had the opportunity to learn if things have worked the way I wanted. What I really need to do is to find a way of making those lessons pay dividend as the nations economy recovers!

So while the year 2009 may be reflecting in your statements of accounts as a year of poor turnover, I want you to realize that the hard lessons learnt will eventually pay huge dividend in time to come. Instead of  complaining and getting depressed, look out for opportunities to make some additions to the income you’ve already generated so far.  That is the entrepreneurship spirit. Tell yourself, 2009 is not over yet!

5 Tips For Business Growth

Wednesday, November 4th, 2009

How Can I Achieve Steady Business Growth?

Sustaining business growth in a down economy is not a simple feat to achieve. But believe it or not, that is exactly what some businessmen in Nigeria are doing. While some Nigerian businessmen are busy lamenting the poor manner the government is handling the current economic crisis (they do have a valid point though), some wise entrepreneurs are making steady business progress and getting fantastic returns on their various investment in the different sector sof the economy.

Truly, one man’s misfortune can be another’s fortune. If you doubt ask the undertaker, the more people die as a result of epidemic or natural disaster, the more his business booms. So, it is actually possible to be celebrating while others are lamenting, it simply depends on where you position yourself.

Every entrepreneur desire that his or her business should grow. Nobody wants to have the same turnover at the end of each financial year. However, just like most things in life, it is not about wishing for result, it is about taking the right steps to achieve the desired result. So how can an entrepreneur sustain business growth during an economic crisis? I’ll share with you five proven tips for steady business growth.

5 Proven Tips For Business Growth

1. Keep Your Current Customers Happy – A bird in hand is worth more than 1million that you are dreaming of getting with your marketing gimmicks. Keep your current customers. Do everything feasible to keep them happy and loyal to you. Don’t neglect complains or ignore their suggestion. If you’ve not been doing that, it is time to overhaul your customer care service such that it truly portray that you believe that the customer is king.

Get creative and devise ways to make it seem difficult and uneconomical for your customers to switch to  your competitors. Add value to your products and services at no extra cost to your customers. Some of those addons can actually be done without you eating into your profit. It just require a little brainstorming with your team to bring out ideas you never thought possible.

Give personalized services to each customer making him or her feel that he or she is the most important client you’ve got. Everyone appreciate being treated as a VIP. Give your customers that special touch of royalty. It won’t cost a dime to insist that your staff should treat each customer like a king. Just remind your team that it is the customer that pays the bills.

2. Increase Your Market Share –  There is an adage that the best form of defense is attack. Go after the customers of your competitors. Woo them with better offers and customized packages. Give them sufficient reason to consider ditching your rival and pitching their tent with you.

It is business war out there, so map out strategies on how you will gain more market share at the expense of your competitors. Go brainstorming with your team on how to provide higher quality product/service at the same price or lower than your competitors.

Don’t say it can’t be done. Keep working at it and soon, you and your team will figure a way out. Then you can go full swing into raiding your competitors of their loyal customers. Be tactical though, especially when dealing with competitors that have financial muscle.  If they get wind of your strategy, they may launch a counter-attack that you are not prepared for.

3. Be Proactive, Keep Current on Market Events –  Knowledge is power. It is your business to know what is happening and what is likely to happen soon in the market you belong. You need to keep tap on developments in the market that can affect your position.

Your ability to spot opportunities before competitors will give you an added advantage. Don’t wait until the news is spread on the print or electronic media before taking action. Successful businessmen sniff out information before it is made public. You need to watch industry shifts, changes in buying trends, seasonal changes, technological changes etc. The world is dynamic, what worked yesterday, may be obsolete today, so keep yourself up to date on market trends.

4. Strive to Enter New Markets – Don’t be a local champion in your present market. Look for opportunity to make profitable entry into other markets. Study markets that have potential for your business and plan how you will enter without loosing money to fierce competition in such market. Identify areas where you have an advantage over an existing competitor and ensure you can match the standards of quality and value being provided.

5. Diversify Your Business – Never put all your egg in one basket. Study businesses that are related to yours. Plan on diversifying into some of the simple ones such that you are not tied to a particular channel of income. Dangote Group is a good example of a Nigerian Business that has diversified successfully.

Business Growth don’t just happen. Successful Businessmen set goals, plan and work towards realizing their dream of steady business growth. If you don’t work it out, it won’t happen by accident. So, quit complaining and whining about the poor state of the nation’s economy. It is time to take advantage of the opportunities that have been made available by the economic crises. If you’re determined to experience Business Growth, nobody can stop you, because nobody have a blueprint for stopping you. Cheers 😉

Can You Still Trust Your Banker?

Wednesday, August 26th, 2009

Can you still trust your banker? I know that sounds like a foolish question, but hear me out first. As an Entrepreneur, I agree w to the fact that my business success team will not be complete without a trustworthy banker. Unfortunately, entrepreneurs in Nigeria, are being made to doubt if really the bankers  actually deserve a place in the success team. The recent Home Grown Financial Crisis rocking the Nigerian Banks is a real concern to Nigerian Entrepreneurs especially the small scale businesses.

I was chatting with a friend some weeks back and she asked if a particular Nigerian Bank was financially healthy. To me the question was absurd and I told her so. I even boasted that the era of banks going distressed is gone forever. Oh, how wrong I was. I had believed the lies that were told by my bankers. I believed the false reports tendered by the bankers as proof of health to the general public. The particular bank my friend was making enquiry about was among the five banks recently placed under searchlight by the CBN.

The five Nigerian Banks, according to CBN concentrated too much effort in granting loans to businesses in the highly risky oil and gas sector. As if that wasn’t enough, they set aside the rules governing loan approval and were utterly reckless in granting personal loans to insiders. Much of the loans were not properly collateralize as required by law. Simply put, they were playing lottery with depositors funds and jeopardizing investors funds.

While some people praised the effort of the CBN, some criticize the crude method used by the CBN. Recent information has shown that the CBN didn’t fine tune her findings before rushing to the press. Now the public is in a dilemma of what to believe! Well, I am not interested in the accusation and counter-accusations being traded by the CBN and the affected bankers. My personal concern is the effect of this ill wind on the economy of Nigeria.

Can I still trust my banker?

Until this millenum, small scale entrepreneur in Nigeria were quite skeptical of using banks.  They trusted their ‘Esusu’ ‘Akawo’ and other local cooperative societies better than the banks. However, it is practically impossible to expand ones business and play in the bigger market without making use of banks. So, many were forced to imbibe the culture of using the banking system.

Beside this, the activities of petty thieves and armed robbers have thought many that it is not a wise idea keeping large quantity of physical cash at home. Also, the introduction of ATM machine encouraged many entrepreneurs who are merchants to imbibe the culture of using banks for transfering money from one location to another. Gone are the days when merchants travelling from Onitsha to Lagos or any other part of Nigeria carries money on their person while travelling. The ATM card is safer and more portable.

Unfortunately, the recent activities of the bankers has cast serious doubts on the mind of the small scale entrepreneurs. The reality is that the average small scale businessman in Nigeria is now scared of putting his/her little fund in the bank. But how can you transact business without using the banks. This remains a dilemma! It is common sense to note that the risk of getting robbed while keeping physical cash is higher and more probable than the risk of a bank getting distressed. However, if bankers tells lies blatantly and engage in shoddy deals with depositors fund, should an entrepreneur still trust them?

I’m sorry if I disappointed you by not providing an answer to the nagging question, “Should I still trust my banker?” I really feel bad that the effort to encourage the public to imbibe the culture of keeping cash in the bank and doing less of physical cash transaction has been badly crippled by the dishonest financial institutions. The truth is, people are really getting scared of entrusting their funds with bankers.

Is there no Solution?

I really wish the regulatory bodies (CBN etc.) will wake up to their duties. Their primary assignment is to prevent fraudulent and illegal practices among the financial institutions. Their effort should be concentrated on prevention (not catching culprits long after the loot has been spent!)

I personally don’t give any kudos to CBN for their performance so far. As far as I’m concerned, they are partly to blame for the rottenness in the financial sector. If their inspectors and auditors are men of integrity who prefer good name to bribe, they would have discovered and reported long ago on the anomalies occurring in those banks books. Since they failed to give accurate and honest report as at when due, then I see them as accomplices who encouraged the bankers to misuse depositors funds.

The issue of non-performing loans

The outcry of the CBN on the mamoth size of the non-performing loans being carried by the banks is another issue that deserve closer srutiny. It is a well known fact that the various tiers of government are owning local entrepreneurs working for them. Instead of using the public fund in the coffer to settle contractors who have completed their job, some political office holders embezzle such fund while hiding behind official beureacracy.

Some of the entrepreneurs accused of owing non-performing loans in  those banks have come out to defend themselves and accused the government of being responsible for their inability to repay what they owed as at when due. If the government agencies refuses to pay an entrepreneur as agreed in a contract, then what right has the same government to insist that such entrepreneur should repay loan taken to execute the same contract?

If EFCC is serious about helping to recover the non-performing loans, then they should start by querying the top government officials in those parastatals that are owing contractors. The accountant-generals, commissioners of finance etc of each state and local government should be asked to explain to the public why they are not meeting up with the contract agreement made with the local entrepreneurs. The truth be told, we will have a better Nigeria if our leaders believe in the slogan, Good Leaders, Great Nation!

I’ll love to hear your opinion on this issue. Share with us in the comment section. You can get updates to this post Can You Still Trust Your Banker by subscribing to Nigerian Entrepreneur RSS feed, Cheers.