Posts Tagged ‘Entrepreneur’

What Is A Pyramid Scheme?

Tuesday, June 8th, 2010

A fellow Naija entrepreneur brought a business proposal to me, when he was told that the business proposed is a pyramid scheme he got offended. He defended the business as being legitimate because he has proof that it works! That incident gave birth to this post, “What is a Pyramid Scheme?”

What makes an investment a pyramid scheme? Why should you not join a pyramid scheme even though it seems to be running successfully and people are aggressively promoting it? Let’s start from the first question.

Definition of a Pyramid Scheme

Wikipedia defines pyramid scheme as follows “A pyramid scheme is a non-sustainable business model that involves the exchange of money primarily for enrolling other people into the scheme, without any product or service being delivered. Pyramid schemes are a form of fraud” Pyramid schemes are fraudulent investment. Several entrepreneurs all over the world have lost fortunes to such schemes thinking that they were getting into a lucrative investment program. A lot of Nigerian Entrepreneurs are being lured into such schemes because people are being deceived that they are legitimate investment plans. Ignorance is quite expensive.

Since you don’t want to lose your hard-earned income to any con-artist posing as an entrepreneur, you need to understand what a pyramid scheme is and why it is a no go area for any entrepreneurs that seeks to be successful.

Going by the definition given above, one can see that even though pyramid schemes appear as simple business opportunities, they are actual fraud in disguise. Pyramid schemes are presented to potential investors as a business opportunity with high rate of return with little or no effort after the initial contribution. This post seeks to explain what pyramid schemes are and how to distinguish them from genuine business opportunities.

Why is it called Pyramid Scheme?

This kind of investment fraud derives its name from the structure it has. Just like the name, pyramid schemes are usually structured like a pyramid. It starts with the originator who is on top, at the apex of the pyramid. This person recruits one or more people and ask them to pay some amount of money to join the scheme.

The amount requested can be as little as $5. The total money paid by the first set of recruits  goes to the  originator of the scheme. The recruits are then instructed to recruit other people under them. The new set of recruits will now pay the same $5. These payment will in turn go to the first set of recruits who paid the originator.   In some cases, the entire amount will be paid to the recruiter while in some, only a percentage pre-determined by the originator will be paid to the recruiter while the rest is paid to the originator. In order words, the recruiter will only get his initial investment back and get some profit by recruiting people into the scheme.

Lets use a very simple example to illustrate the point I’m trying to make (in real life it is never this simple, it is usually complex). Let’s assume the originator recruited 1 person, Mr A, who paid him $5. That person he recruited will be asked to recruit another person under him who will pay $5 also. That means the originator recruits A who paid $5 to join the scheme. Then A recruits B who also pay $5 to join the scheme. The payment from B goes to A, meaning that A has recouped his initial investment in the scheme. If A continues recruiting more people, he will be making more and more money without selling any product or service. He simply tells them his own “success story” and show them prove of payments he has received from the scheme! (In Nigeria, a copy of the cheque showing payment from the scheme is enough to convince many gullible entrepreneurs.  But is payment received from an investment really sufficient prove that an investment plan is legitimate?) Well, let’s not digress. This is not just about Nigeria. Let’s continue with the illustration.

Each new recruit is in turn required to enlist additional people. Each new recruit is obligated to pay the person who recruited them. This sounds so exciting bearing in mind that each member only pay once to the person who recruited them but can continue to make more money by recruiting new people into the scheme!

The scheme will continue until the base of the pyramid is no longer strong enough to support the upper structure. That means, it will be successful until there are no more recruit. At that point, you will be having several recruits who are unable to recoup their money because nobody wants to join the scheme anymore! Why will people stop joining when there is so much success stories from those that have been rewarded by the system?

The World Population is Finite!

The reason why a pyramid scheme cannot be successful forever is because irrespective of how long it may take a day will eventually arrive when there will be no more new recruits! Let’s assume for instance that the entire population of the Nigeria decides to join a pyramid scheme. How long do you think it will take before everyone becomes a member and there is no more people to recruit! Since the population has a fixed figure we are about 150million for now, (new births not withstanding) it simply means that eventually there will be no more recruit, so the last set of recruits will be stuck as there will be nobody to pay them. That is how people become victims in pyramid schemes.

Then it will dawn on them that even though they were deceived to believe that they will make money by joining the scheme, the fact that there was no product or service being sold means there is no wealth being created, so it is a matter of time before the entire system collapse . Why, simply because it is not sustainable! I get angry whenever I come across articles canvassing for Nigerians to join a pyramid scheme that is packaged to look like a lucrative investment opportunity.

Pyramid Schemes are Unsustainable!

The fact that a pyramid scheme cannot sustain itself as people are made to believe is a proof that it is a fraud in disguise! It is just a matter of time, somewhere down the line a group of people are bound to lose their money when the pyramid is no longer able to sustain itself. The victims are usually those at the bottom of the Pyramid. This kind of fraud is illegal in many developed nations, but in the third world countries, government rarely pay attention until it is too late and people have become victims.

Why Do People Join Pyramid Schemes?

It is all about getting rich quick. Too many people are attracted to the idea of making a quick buck with very little effort; many different forms of disguised pyramid schemes have succeeded in fooling people. Ignorance plays a major role. Often time, sincere people who are men and women of integrity actually promote such scheme thinking it is sustainable.

These armies of aggressive marketers are the one that go out to convince their relations, friends and colleague to embrace the scheme because they have proves in form of payments they have received from such scheme! The question a wise entrepreneur needs to ask is, can this scheme sustain itself forever, or there is a possibility of the whole system collapsing in the nearest future?

There are too many ways that con-artist can disguise pyramid scheme and present them as legitimate business opportunity. The onus lies on an entrepreneur to study and make research before committing into any investment opportunity. What is the business all about? What is the fund being invested in? What is the rate of returns? Answers must be provided to those questions before you commit yourself!

What about Multi-Level Marketing (MLM)?

Legitimate Multi-Level Marketing is not the same thing as pyramid schemes. Even though they have a form of resemblance, MLM involves being recruited in order to sell a product or service that actually has some inherent value. As a recruit, you can make a profit from the sales of the product or service, so you don’t necessarily have to recruit more salespeople below you before you can recoup your investment and make profit.

If it is impossible to recoup your investment in a Multi-Level Marketing program by just selling the product or service, unless you recruit new intakes, then it is not a legal MLM but a pyramid scheme in disguise. The simple difference between MLM and pyramid scheme is that MLM is about creating wealth by selling a product or service while pyramid schemes is about collecting money from recruits.

Pyramid Scheme MLM

A pyramid scheme MLM usually provide a product for sale. But such product will have no inherent or independent value of its own. Its value will be tied to the scheme and sales will only be possible to new recruits. For example, a report on activities of the scheme being sold to new recruit does not legalize a pyramid scheme. In this kind of pyramid scheme, you would be required to recruit new members into the MLM in order to make a profit from the product and keep the MLM alive. If joining the MLM is the only reason anyone would buy the products being sold, then it is not a legitimate MLM but a pyramid scheme being disguised as a legal MLM.

Chain Letters Pyramid Scheme

Chain letters pyramid scheme are letters sent via snail post or electronically soliciting that people contribute a small amount of money to the people on the list. The amount can be less than $1. The recipient is then asked to delete the first name on the list and then add his or her name before forwarding the letter to more people. The recipients are expected to repeat the process. If you ever do such, note that you are involving yourself in a pyramid scheme because you are asking people to give money with the promise of making money. Knowing too well that there will eventually be a time when some recipient of such letter will not be able to recoup their investment, it is a fraud!

Why You Shouldn’t Participate In Pyramid Schemes

Having seen how a pyramid scheme works, you will agree with me that irrespective of the way it is packaged and how successful it seems to be operating, it is a system built on lies and deception. People are made to believe that they can create wealth, get rich quickly, simply by joining an association that produces nothing! Wealth can only be created when you give out something that has value. The act of promising people money for recruiting others who are being giving the same promise is deceptive and illegal. It is obvious to one with a discerning mind that such promise cannot be kept. Some people along the line must become victims of the system.

As an entrepreneur, you should always ask question before parting with fund. Any business proposal must be researched and thoroughly examined. Not all that glitter is gold. It is not only the originator of a pyramid scheme that is engage in an illegal activity, all those that participate are equally liable and guilty of committing fraud. Are you participating in a pyramid scheme? If you’ve ever lost money in a pyramid scheme, kindly share your story in the comments section. Cheers.

How To Pacify Clients When You Fail To Deliver

Monday, March 29th, 2010

Here is a guest post from a fellow Nigerian Entrepreneur who writes and practices entrepreneurship. He shares a personal experience which illustrates the importance of having a contingency plan for taking care of your clients when you fail to deliver on your promise. Please, do visit his website  Mk Akan to get more business and blogging tips and other resources for free. Enjoy! – NaijaEcash

What Customers Want When You Don’t Deliver

There are situations when the best companies and businesses fail to deliver. It does happen and all the time.

It happens in online businesses and offline businesses. It happens online when you do a launch, offline in customer care, offline in delivery and in any department you can think of.  So when it happens what do you do? What should you do?

Let me tell you a little story.

Sometimes when I am far way from my PC and internet access, I do head to a cyber café to get stuff done online. One day, I dashed into a cyber café. The management had obviously done a great job. They had flat screen monitors, all well arranged with great furniture.

They had functional air conditioner, God, I was so happy. Now I could just cool off and surf the web. I paid for one hour, it was quite costly but, in my mind, it was well worth it.

I sat on the PC close to the air-conditioner and started working. 18 minute later, the unexpected happened. There was a power cut. (Sudden power outage is almost normal so I was not shocked) .

The people in charge scrambled to the back of the building to start the power generator. I was still working thankful that management had thought it good to get UPS (unlimited power supply) and that the power generator would be on in no time.

I was wrong.

10 minutes later, the power generating set wasn’t on and the UPS were not beeping any more. They were screaming, a sign that meant- I gonna go off in seconds”. I was in the middle of something. There was nothing I could do than hope that power would come on.

Then suddenly, it happened, what I feared happened. The UPSes started going off one by one. Mine was the 3rd to go off. Everything I was working on in the last 20 minutes was gone.

All I was doing was gone.

Seconds later, the power came back because they finally put on the generator. One of the workers came in and started putting on the computers. He excused me and put mine on too. After powering up the computers, he left without a word!

I was vexed. I stood up and went to complain at the customer desk.

“I was doing something very important and now I have lost everything” I told the attendant.

“It is not our fault, he replied, there was a power cut and we could not put the power generator in time”. I kept complaining hoping for something to calm me down, they gave me none.

I was very annoyed, it showed on my face.

Even though, I knew about the problem of incessant power cuts, and I knew that mechanical devices like power generator sometimes have problems. Even though I know we are all humans, we sometimes fail in our promise and that things sometimes happen and does not go according to plan. yet I expected a better treatment form that cybercafe than what I got. That brings up the question I want to ask you.

How do you treat your customers when you fail to deliver?

Sometimes the customer just needs you to feel his pain. To sympathize or empathize with him/her.

In the Case above, the attendant or people in charged should have had done any of the following, and I would have been pacified.

Apologize:

He would have apologized after the power cut, apologize when he came to on the PC. Simply saying “please we are sorry for the problem, there was a power out and we could not on the generator in time” would have done the magic. I would have felt better.

Compensate:

I would have been happier if he came  up to say “sorry for the delay…blah, blah, we will add 10 minute to your remaining time”. He didn’t.

My satisfaction wasn’t their concern. They took my money and failed in their service. My money was more important to them than my satisfaction.  They forgot that, “you are not in business to make money, you are in business to serve people and give them satisfaction” after satisfying them, money comes. 

Solve the problem:

Yep, solve it. I may forgive you when you slip once, we may forgive you again if it happens another time, but if keeps happening again, we will just avoid you and your business.

We don’t want to hear your sob stories, we won’t tolerate it.  Just fix the problem and make sure it doesn’t happen again. People pay for quality service or product, not sorry tales!

Conclusion

Do you plan for these unexpected occurrences? How do you handle your inability to deliver on your promise?

Do you have a compensation plan for your customer when you fail to deliver? I’ll surely like to hear your views.

Thank you for your comments.

Mk Akan is an entrepreneur, blogger and publisher of the FastClick, a web-centric magazine published in Nigeria. He blogs at www.MkAkan.com

10 Tips For Better Business Opportunity Selection

Monday, March 22nd, 2010

This post, 10 Tips For Better Business Opportunity Selection was inspired by a comment made by a fellow Nigerian entrepreneur. The present economic climate in Nigeria is causing a lot of small business owners to loose sleep. Business opportunities are now viewed with skepticism due to several woeful tales of business failures. Unpredictable sudden changes in government policies has not helped matters.  Too many entrepreneurs, are now finding it much more difficult to make a choice among different business opportunities available in the present economy.

It is an established fact that the success of a small business often depend on the ability of the business owner, i.e. the entrepreneur, to make the right decision especially, when such decision is considered critical to the survival or growth of the business. One of such senarios is choosing a business opportunity among several available options. Even if the entrpreneur has a team of staff he brainstorms with, as the CEO, the responsibility to make a critical choice among available business opportunities will eventually rest on him.

In as much as you may wish to shift such responsibility to one of your employee, common sense dictates that it is better to take such business decision than delegate it to another, knowing fully well that you are accountable for the success or failure of your business.

Despite the harsh economic reality we are currently facing in Nigeria, as an entrepreneur, you can reduce to the barest minimum the risk of making mistake when choosing between business opportunities by following some old and tried principles. I’ll share with you 10 Tips For Better Business Opportunity Selection:

1. Never reject a business opportunity because you see a flaw in it. That it has a flaw doesn’t mean it can ‘t succeed. Ask how the flaw can be corrected.

2. Never reject a business opportunity because you won’t get the credit. It is the impact of the success on your overall business that really matter, not who gets the credit for proposing the idea.

3. Never reject a business opportunity because it looks impossible. Go ask the Wright brothers, nobody thought it was possible to fly 😉

4. Never reject a business opportunity because your mind is already made up on other possibilities. It won’t hurt if you have an open mind and consider all options on their individual merit before settling for one.

5. Never reject a business opportunity because you think it is illegal. Get expert legal opinion before trashing the idea.

6. Never reject a business opportunity because you don’t have the money, manpower, muscle or resources  required. Whatever happened to partnership, joint ventures etc. You must not insist on getting 100% returns and eating it all alone. Also, 10 return from a $1,000,000 joint venture deal is better than 100% return from a $1,000 deal you did all alone. Look at the big picture before making your choice.

7. Never reject a business opportunity because it will create conflict. If you’re not ready for conflict, then you’re not ready for success.

8. Never reject a business opportunity because it is not your way of doing things. You can learn to do better than you’re already doing. Be an avid learner.

9. Never reject a business opportunity because it might fail. Life is all about taking risk. It is actually risky not to take risk.

10. Never reject a business opportunity because of your personal emotions. Human feelings are quite unstable. It doesn’t take much for emotions to change. So, never bring your emotions into business decisions.

If you follow those ten don’ts whenever you are making your selection, you would have gone a step closer to making good business choice. Wishing you all the best. Cheers.

Earning Employees’ Loyalty

Tuesday, March 2nd, 2010

Earning Employees’ Loyalty

Why are employees referred to by companies as being the greatest asset? The answer is simple, machines, equipment, tools etc no matter how automated they are still need human beings to operate them. A seasoned human resources manager understands that the success of the company is dependent more on the loyalty of the workforce to the vision of the company. One of my colleagues who will fondly call Bossman, gave me a write-up he photocopied from a Nigerian daily. After reading it, I was prompted to write this article, Earning Employees’ Loyalty.

A business survival is dependent on getting customers who will patronize her goods or services. Growth is dependent on how loyal the customers become to the product or service of the company. Getting the right customer is a critical step in building a loyalty based business system, but it is only the first critical step. Once a company has loyal customers and it begins to enjoy steady supply of revenue, it is time to put a strategy in place to re-invest a good portion of the surplus to getting and retaining loyal employees.

Just as it takes quite some effort to build personal relationship with customers, so also it takes effort to build relationship with employees. Loyal employees have greater potential to learn and increase job performance.

Why Earn Employees’ Loyalty

Loyal employee will save you money. They save you money by reducing recruiting and induction costs. That money can then be use for some other productive ventures.

Seasoned Human Resource Managers do not like high rate of employee turnover because it is counter productive. It is not just about the financial cost of induction and training, but the distruption that constant changing in the workforce can have on the growth of the organization.

Even though some organizations claim that people are their greates asset, few actually act it. It is important not just to know the cost of your employee, overhead cost, but also the worth of your employee, their potential, the value they add to the organization.

As an entrepreneur going places, your business must learn to attract the best possible employees, hold the employees, recognize them, motivate and reward them.

Earning Employees’ Loyalty Requires Planning

You can’t earn employee loyalty just by sitting back and wishing it will happen. You must have the right mindset about the value of employee. You must define in definite terms what you consider as loyalty. Then you need to put in place strategies, tactics, practices and policies that will enhance measurement of employee performance and degree of loyalty to the organization. All these require effort and determination. If you don’t have a good Human Resource Manager, you may need to outsource to a competent Human Resource consultant.

The right place to start is during recruitment. Ensure that you recruit peole who share the organizations philosophy. Employees who personal goals and visions are in agreement with the vision of your business. Never recruit base on cost or professional competence alone. A happy employee will always be more committed and loyal than one that hates the job he/she is doing.

Treating people fairly should be the hallmark of your corporate loyalty system. If you follow the Golden Rule: Treat Your Employee The Way You Would Like To Be Treated. Let your fairness extends to employee compensation. Never feel that extra compensation to employee is undue overhead burden on the business. Look at your workforce as your partners in progress. Align Employees interest with that of the business and strike a balance that will be win-win for both the business and the employee. If you consciously work on strategies to ensure that employees earn more compensation, they will get committed to the business.

Finally, ensure that your compensation system is not lopsided in favor of the executives only. Your compensation plan should be fair ensuring that non-executive employee get adequate compensation. Nothing wanes employees’ loyalty like the feeling that your business is operating like the Animal Farm. A situation where some employee are considered and treated as being more important than the others. Let the process of career growth be plain for all to see and understand. Promotion should be based on merit and performance not personal sentiments.

Just as customers’ loyalty will keep your business revenue flowing, so also employees’ loyalty will keep the engine room of your business working smoothly and at lower maintenance cost. Even if you forget all that have been said in this article, Earning Employees’ Loyalty, don’t forget the Golden Rule – Treat your employees the way you will like to be treated.

Thinking About Business In 2009

Thursday, December 31st, 2009

Just Thinking About Business in 2009. The year 2009 is almost over. Less than 24hours to go. Looking back, one will ordinarily exclaim what a year! There were so many dashed business hopes and unfulfilled dreams. However, amidst the economic crisis and financial troubles in Nigeria (and really in many parts of the world), some entrepreneur learned lessons that will eventually yield them good dividend in years to come.

I had my business dreams and goals for the year 2009. About half of them suffered as a result of harsh economic environment. However, instead of getting depressed and feeling gloomy, I’m all excited because I learnt some valuable lessons which I wouldn’t have learnt if there were no economic challenges facing Nigeria.

It is true that we all often underestimate what we are capable of achieving. The truth often comes out when there is intense pressure and the survival instinct buried deep down within jumps into action. Even though I lost some business deals and made some losses this year, I can proudly say that I’m ending the year better than I started. The crisis that hit the Nigerian stock exchange market affected my asset and cashflow negatively. It was a financial disaster I won’t forget so soon. However, in the bid to recover from the adverse effect, I discovered some other opportunities of making passive income which I never considered before. So, I can actually say that it wasn’t altogether a bad year. Something good came out of the financial crisis.

My balance sheet may not show a fantastic result by the close of business today, but then, intangible assets are never easy to measure. And that is the area I have sown seriously waiting for a bountiful harvest in years to come.
Also, I have invested heavily in self development. I’ve come to understand that what makes an entrepreneur successful is more about who he/she is not what he/she has locked up in a bank or possess as physical assets.
So, my conclusion is that the year 2009 has been a wonderful year for the Nigerian Entrepreneur. How has it been with you? I wish you a prosperous year 2010 😉