Archive for the ‘small business’ Category

Using Articles As Affordable Internet Marketing Tools

Wednesday, May 12th, 2010

How To Use Articles as Online Marketing Tools

Wondering how to promote your website or product with a shoe string budget, then you need to read this article on  using articles as affordable internet marketing tools to the end. It is an established fact that content is King. However, where the content is residing is an important factor that determines whether it will be featured in SERP  (search engine report pages) or not. If your website is new or unknown to the search engine spiders, whatever you write and post on the website may not be discovered by online surfers. So, it is actually content that is of good quality and has been discovered by online users that get crowned king.

If you’ve observed, search engines tends to give preference to articles hosted by popular article directories such as Ezinearticles.com and GoArticles.com.  Often, if any of the highly rated article directories has an article for the searched item, it will most likely be displayed on the first page of the search engine report page. Guess what, you can use that to your advantage.

All you need to do is sit down and write a quality article that provides needed information about the product or need your website is focused on. After writing the article, take time to go through it and ensure that your keywords are evenly distributed within the content of the article while maintaining the natural communication tone. Note that some of the popular article directories moderate articles before publishing. If your article is considered as link bait because it has an overdose of particular keywords, it will be rejected and not published.

After writing the article, insert a link to your website in the resource box and give a little information about your website too. Some article directories will permit you to insert one or two links in the body of the article. In that case, I suggest you use your keyword phrase as anchor text to link back to a popular article on your website. This has several advantages which we will talk about later.

So, what is the catch? When keywords related to the articles you submitted are typed on search boxes of search engines, indexed websites containing articles with those keywords will be displayed. Since most of the popular article directories are already having a high pagerank with many of the search engines, you have a good chance of having your article turning up within the first and second page of the search engine report. (Note, this may not happen immediately, sometimes, it takes between three days or more before you start seeing the result.)

How to get your articles listed

Since you are not the only one submitting articles to the article directories, you need to understand that what turns up for a particular article directory will be the best the search engine feels that particular article directory has to offer. You can guess what happens, if there is a better article already submitted to the article directory on the same subject you wrote on, yours may not be presented.

Wondering how to tackle that? This is what I do. I simply search the article directory first before writing any article. When I’ve gotten the best article it has to offer on a particular topic, I take time to read the article and find out all the flaws I can get about the article. After all that I simply sit down and produce an article that is far superior in quality to the existing article on the directory.

After submission and the article is published, I go back and use social media like Digg, StumbleUpon, Reddit etc to promote the article. That way, it gets more focus within the article directory and is ranked higher than the existing articles.

When eventually the article turns up in the SERP, it will start generating traffic to your website in two ways. First, some readers will click the link in the resource box to visit your website. Also, some webmaster who are too busy to write articles for their site will post those articles on their website thereby giving you free link-back to your site.

What are the benefits of Using Articles As Internet Marketing Tools?

1. Articles are free promotional tools for internet marketing. The only possible cost you may incur is your time. Well, I took for granted that you already paid your Internet Service Provider. That’s it. All you need is your thoughts, your computer, and your hands. If you have those, nothing will stop you from typing words that will produce a high quality article for your internet marketing. Well, if you’re too busy or too lazy to write an article, then you may need to spend some cash by outsourcing to ghost writers who can do the job for you for some few dollars.

2. Articles are a sure way of making people know that your website exist. If you submit several articles of yours to article directories that get the most web traffic, you can be rest assured that in less than no time your website will get noticed by search engine visitors and visitors from the article directories.

your ranking on the SERP will go up..

3. Articles offers a free way of obtaining one way back links automatically. When you submit your articles to directories, surely, other websites will make use of your articles. If you have inserted links to your website in the resource box or the body of the article, you can be rest assured that this will cause your website to get higher ranking in the SERP thereby increasing search engine traffic to your website.

4. With Articles You Can Make Yourself an Expert In Your Niche. You can easily improve your online reputation by writing quality articles that presents you as an authority in your chosen field. As an Internet marketer, if you plainly display your products on your website, you will not gain much conversion rate. Conversion is when your traffic converts to sales. You have to show that you are knowledgeable on your field. People like listening and buying from people they consider experts. Articles have a way of showing you off as an expert in a chosen field. If your articles meet the need of the readers, they simply assume you know what you’re talking about. They won’t get to discover that you were only using materials freely available online to meet their need until you accept an interview with Oprah or Larry King. As long as you keep your profile low offline, nobody will discover that you were only recycling information.

Update: Don’t submit an article you have already published on your website to any article directory. Such action is counter productive, as you may get Penalized by some of the search engine for duplicate content.

Start Your Internet Marketing Campaign Now

There is no better time to start using articles for your online marketing campaign. Get into action now, make your creative juices flow as you start producing articles for your internet marketing campaign. I perceive you are already having some ideas popping into your heart as you read this, jot down those ideas quickly to jumpstart your article writing momentum. With those benefits listed above, I believe I’ve been able to motivate you to start using articles as your affordable internet marketing tools. I’ll love to hear your views in the comment section. Cheers.

Cost Effectiveness Of Internet Advertisement

Wednesday, April 21st, 2010

How effective is Internet Advertisement?

This topic aims at giving a short argument on the cost effectiveness of internet advertisement over the traditional method of advertising on electronic and print media. I decided to make this post because I observe that Nigerian Entrepreneurs are really not responding to the current shift from traditional advertisement on electronic media to internet advertisement. Many are still sticking to TV and Radio adverts despite the huge cost and the ineffectiveness of those media to capture the growing population of youth in Nigeria. With the advent of cheap internet connectivity in Nigeria, the youth are beginning to spend more time on the internet than they spend watching the local TV or listening to the local Radio stations.

It is an established fact that small and big entrepreneurs recognize the fact that effective advertisement can be a major determinant of a business’ success. Having a good product or service is not enough, such must be presented to the end consumer in such a way that their interest will be spurred up to give the product a trial. However, advertisement cost can be a real overhead-headache if not properly planned and managed. The cost of advertisement must be seen as a form of investment and the rate of return of investment must be pre-determined before implementation to ensure that the fund been expended on advertisement is justified.

An entrepreneur cannot be successful if he or she does not recognize the fact that human societies are dynamic. What worked yesterday may not necessarily work today. The mode of packaging and the advertisement media that were effective in the past decade are no longer holding their previous high rank. Gone are the days when TV and Radio advertisement were the most effective way of reaching consumers.

Advantages of Internet Advertisement

1. Low Cost Per Reach – This is the biggest advantage that internet advertisement has over the traditional advertisement via electronic or print media. The entrepreneur has several options that can be tailored to his or her peculiar business need. He can use text, audio, video, graphic or combination of one or two to package Affordable Internet Adverts targeted at a particular demography. The cost of such adverts will be based on response from potential consumers who are exposed to the internet advertisements. A good example of such is the opportunity provided by Google Adword whereby an entrepreneur can choose to only pay for adverts click by curious potential consumers. This can’t be compared to the cost of TV advert that is just a flat rate irrespective of impact on consumers.

2. Targeted Market – Internet Advertisement is best suited for having a laser target advertisement campaign that focuses on a specific category of consumer. It is easier to identify and provide adverts best suited for a particular demography when using internet advertisement. You can choose to show your internet advertisement to a particular continent, region, country, age group, class etc by using data already captured by search engines on the surfing habit of internet users. An entrepreneur may even have different sets of adverts to show to different categories of people. All these can be achieved without much effort and at an affordable cost. For example, you can choose to show a particular set of advertisement to those that are from the southern part of Nigeria while another set is shown to those that are from the Northern part of Nigeria. This is made possible by the data already captured by search engines.

2. Hassle Free Deployment of Advertisement – The advertisement project from Idea conception and packaging to the actual delivery of the advertisement can be outsourced. You don’t need to do it yourself if you don’t want to neither do you need to employ any staff to handle the tasks in house. The entire project can be handle online by a professional online marketing company. Also, the effect of the advertisement on your sales can easily be monitored from the comfort of your office or home. All you need is an internet connection via a computer or smartphone. Reports on advertisement performance is in real time. This makes it easy for you to judge in good time, which advertisement campaign is working and the one that is to be discountinued.

3. Advertisement Packages Can Be Updated Seamlessly – Unlike the electronic media advertisements that are difficult to change because of the cost implication, internet advertisement can be changed at minimal cost. Let use a practical example, if you make a video clip for a 60seconds advertisement on TV, the cost of producing the video clip will make it practically uneconomical for you to attempt to change the video clip one week after launch. However, for an internet advert, the cost of paying for new design could be negligible such that you can make changes to keep in tune with recent happenings. This particular advantage cannot be overemphasized. Internet advertisements are more flexible than any other form of advertisement.

Possible Disadvantages of Internet Advertisement

It won’t be fair to only point out the merit of internet advertisement without mentioning some shortfall that it presently have.

1. Market Scope – Presently, not all consumers can be reached via internet. Actually, there are some consumers that have no access to the internet yet, so such can only be reached via the traditional methods of advertising via the electronic and print media. For example, the lowest income group in Nigeria presently do not have access to internet. The average artisan in Nigeria towns and villages is not interested in taking his or her business to the internet because the consumers they serve have no business with internet. I can’t imagine the road side “roasted plantain seller” going to Google to advertise. Not that it is not possible to advertise “boole online” just that, the local consumer won’t search for “roasted plantain” in Google. They will simply search the street corners for “mama boole”. However, if Eko Le Meridian decides to place “boole” advertisement online while advertising its menu, it will yield positive result because their clientele consist of high income earners who uses the internet.

It therefore means that an entrepreneur must not embark on internet advertisement without first considering the audience he is targeting. Although most people now are into the use of technology, i.e. surfing the Internet, still, majority of the average consumers still relies on the old form of advertising as a means of gathering information about certain products and services, so an entrepreneur has to take this into consideration.

2. Need to Learn How Internet Advertisement Works – Without proper understanding of how internet advertisement works, an entrepreneur can run into huge overhead cost by employing internet advertisement wrongly. Even though an internet advert package cost $0.01 per click (N1.50 per click) that multiply by 1,000,000 clicks is a huge overhead that can wreck a small scale business.

Ignorance can be very deadly for a business online because things happens fast and often the effect of an error is irreversible. Before buying an internet advertisement package, get all the information you can and ask questions until you are satisfied that you understand fully what you’re getting into. You won’t want to have 1,000,000 clicks at $0.01 cost per click that produce $5 dollars worth of sales. That will be simply disastrous. But it does happen. Several online businesses have folded up because of such error. Never forget that little drops of water makes the mighty ocean. The internet has millions of users online, not all are useful to you. An advert package that attracts the wrong set of consumers will earn no revenue while at the same time it digs holes into your pocket. Never use the Nigerian idea of joining the bandwagon when deploying internet advertisement. You will only regret your action.

Summary

The aim of Internet advertisement is to offer the widest range or maximum exposure of your product or service at the least possible cost. That can only be achieved when you know what you’re doing. I strongly advice that you employ the service of tested professional firms with track records and good testimonials to handle your internet advertisement. That way the cost effectiveness of internet advertisement will be glaring as your business revenue soars. Cheers.

Outrageous Bank Charges!

Wednesday, April 14th, 2010

Outrageous bank charges in my account, this is unacceptable! It is not often that I make  a post because I’m angry. But this post, Outrageous bank charges was inspired by the activities of my banker that I just discovered this morning. I wasn’t planning to make any post today, but I got angry enough to hit my computer keyboard, because I’m definitely going to reclaim those bank charges or look for a better banker. Here is the story and I will be glad to read your opinion.

I got a cheque from a foreign firm who places adverts on this website (I do make money online you know). The cheque was for $125. Small amount I know, but that’s what makes the big bucks when it comes from different streams. Well, with excitement, I deposited the cheque in my domiciliary USD account with my banker, one of the famous Nigerian Banks (some are no longer famous, if you care to know why, read this post, .

The cheque was credited into the account and I went home smiling that in another 21days (well, from experience that is what it takes before a foreign cheque gets cleared into a Nigerian domiciliary account),  I will have access to the fund. However, I was shocked to discover when checking my account online the following day that the figure credited into my bank account has been reversed. A new figure for $100 was now credited! That was so confusing. I’ve never heard of such before. What manner of accounting is that? At least the cheque figure should be credited and then whatever charges the bank wants to make can now be debited into the account with explanation. Well, that wasn’t the case.

Careless me, I forgot to take the issue up (I guess I was too busy chasing more money online). I forgot all about the transaction until this morning when I discovered that I have been charged another $10.50 for the same cheque (21days is accomplished, the cheque from the foreign firm has cleared). Also, another $20 was charged as handling fees for sending the cheque from Nigeria to the foreign firms banker! For crying out loud, it is just a piece of payer, almost weightless! Isn’t this courier charge outrageous!

Anaylsis of The Outrageous Bank Charges

A quick analysis of all the charges got me angry. First, $25 charged for unknown reason, another $10.5 charged for unknown reason and finally $20 charged as handling fees. That means a total charges of $55.5 out of $125! That is a whooping 44% of the cheque value. So, while I labor tirelessly trying to make money online legitimately, my banker is sitting in the comfort of his office and taking out 44% of the proceed without my authorization. And nobody deemed it necessary to offer some explanation on why my internet business proceed should be divided between me and my banker in a manner I consider unfair.

My Reaction To the Bank Charges

If they had taking 10% or 20% of the proceed, maybe I would have been too busy to notice, but they took 44%. Of course, that was too much for me to forget. I paused my online business activity and made a franctic call to my account officer, ready to express my grievance. Unfortunately, he was not available to pick the call. That did not disuade me from making more effort, 44% of my earning can’t just end-up in the banker’s pocket without me putting up a fight. I quickly drafted an email and fired same with a note of urgency to the customer care service of my bank. It has been over 30 minutes since then, but there has been no respond. My account officer called back and I narrated the situation, he too promised to look into it, but there has been no response till now.

Nigerian Entrepreneurs Doing Business Online Please Help

Am I using a wrong bank?

Is this what other Nigerian Entrepreneurs doing businesses with foreign firms go through?

Was it stupid to have agreed that the foreign firm issue a cheque in settlement of the service I rendered?

What are the best steps to take when disputing bank charges?

Can bank charges be reclaim in Nigeria? I know it is possible elsewhere.

I need answer to this because it was not a one time deal. Another payment will be due soon. (I’m still making money online legitimately though I live in Nigeria!) The foreign firm does not use AlertPay, PayPal, is yet to remove Nigerians from her blacklist. So, what other options do you suggest for receiving money from this online business client?

This is not the first time am dealing with a foreign cheque. I’ve not really been careful to determine if the bank charges was fair or not. However, this particular incidence is a good starting point. I may not have noticed the outrageous bank charges if the cheque was for a five digit figure! I need your opinion on this, especially naija online entrepreneurs. Are you experiencing outrageous bank charges?

Update: Poll added based on readers demand (credit goes to Willo and McNeri) 😉

[poll id=”1″]

Note: You can choose up to 2 answers.

How To Pacify Clients When You Fail To Deliver

Monday, March 29th, 2010

Here is a guest post from a fellow Nigerian Entrepreneur who writes and practices entrepreneurship. He shares a personal experience which illustrates the importance of having a contingency plan for taking care of your clients when you fail to deliver on your promise. Please, do visit his website  Mk Akan to get more business and blogging tips and other resources for free. Enjoy! – NaijaEcash

What Customers Want When You Don’t Deliver

There are situations when the best companies and businesses fail to deliver. It does happen and all the time.

It happens in online businesses and offline businesses. It happens online when you do a launch, offline in customer care, offline in delivery and in any department you can think of.  So when it happens what do you do? What should you do?

Let me tell you a little story.

Sometimes when I am far way from my PC and internet access, I do head to a cyber café to get stuff done online. One day, I dashed into a cyber café. The management had obviously done a great job. They had flat screen monitors, all well arranged with great furniture.

They had functional air conditioner, God, I was so happy. Now I could just cool off and surf the web. I paid for one hour, it was quite costly but, in my mind, it was well worth it.

I sat on the PC close to the air-conditioner and started working. 18 minute later, the unexpected happened. There was a power cut. (Sudden power outage is almost normal so I was not shocked) .

The people in charge scrambled to the back of the building to start the power generator. I was still working thankful that management had thought it good to get UPS (unlimited power supply) and that the power generator would be on in no time.

I was wrong.

10 minutes later, the power generating set wasn’t on and the UPS were not beeping any more. They were screaming, a sign that meant- I gonna go off in seconds”. I was in the middle of something. There was nothing I could do than hope that power would come on.

Then suddenly, it happened, what I feared happened. The UPSes started going off one by one. Mine was the 3rd to go off. Everything I was working on in the last 20 minutes was gone.

All I was doing was gone.

Seconds later, the power came back because they finally put on the generator. One of the workers came in and started putting on the computers. He excused me and put mine on too. After powering up the computers, he left without a word!

I was vexed. I stood up and went to complain at the customer desk.

“I was doing something very important and now I have lost everything” I told the attendant.

“It is not our fault, he replied, there was a power cut and we could not put the power generator in time”. I kept complaining hoping for something to calm me down, they gave me none.

I was very annoyed, it showed on my face.

Even though, I knew about the problem of incessant power cuts, and I knew that mechanical devices like power generator sometimes have problems. Even though I know we are all humans, we sometimes fail in our promise and that things sometimes happen and does not go according to plan. yet I expected a better treatment form that cybercafe than what I got. That brings up the question I want to ask you.

How do you treat your customers when you fail to deliver?

Sometimes the customer just needs you to feel his pain. To sympathize or empathize with him/her.

In the Case above, the attendant or people in charged should have had done any of the following, and I would have been pacified.

Apologize:

He would have apologized after the power cut, apologize when he came to on the PC. Simply saying “please we are sorry for the problem, there was a power out and we could not on the generator in time” would have done the magic. I would have felt better.

Compensate:

I would have been happier if he came  up to say “sorry for the delay…blah, blah, we will add 10 minute to your remaining time”. He didn’t.

My satisfaction wasn’t their concern. They took my money and failed in their service. My money was more important to them than my satisfaction.  They forgot that, “you are not in business to make money, you are in business to serve people and give them satisfaction” after satisfying them, money comes. 

Solve the problem:

Yep, solve it. I may forgive you when you slip once, we may forgive you again if it happens another time, but if keeps happening again, we will just avoid you and your business.

We don’t want to hear your sob stories, we won’t tolerate it.  Just fix the problem and make sure it doesn’t happen again. People pay for quality service or product, not sorry tales!

Conclusion

Do you plan for these unexpected occurrences? How do you handle your inability to deliver on your promise?

Do you have a compensation plan for your customer when you fail to deliver? I’ll surely like to hear your views.

Thank you for your comments.

Mk Akan is an entrepreneur, blogger and publisher of the FastClick, a web-centric magazine published in Nigeria. He blogs at www.MkAkan.com

10 Tips For Better Business Opportunity Selection

Monday, March 22nd, 2010

This post, 10 Tips For Better Business Opportunity Selection was inspired by a comment made by a fellow Nigerian entrepreneur. The present economic climate in Nigeria is causing a lot of small business owners to loose sleep. Business opportunities are now viewed with skepticism due to several woeful tales of business failures. Unpredictable sudden changes in government policies has not helped matters.  Too many entrepreneurs, are now finding it much more difficult to make a choice among different business opportunities available in the present economy.

It is an established fact that the success of a small business often depend on the ability of the business owner, i.e. the entrepreneur, to make the right decision especially, when such decision is considered critical to the survival or growth of the business. One of such senarios is choosing a business opportunity among several available options. Even if the entrpreneur has a team of staff he brainstorms with, as the CEO, the responsibility to make a critical choice among available business opportunities will eventually rest on him.

In as much as you may wish to shift such responsibility to one of your employee, common sense dictates that it is better to take such business decision than delegate it to another, knowing fully well that you are accountable for the success or failure of your business.

Despite the harsh economic reality we are currently facing in Nigeria, as an entrepreneur, you can reduce to the barest minimum the risk of making mistake when choosing between business opportunities by following some old and tried principles. I’ll share with you 10 Tips For Better Business Opportunity Selection:

1. Never reject a business opportunity because you see a flaw in it. That it has a flaw doesn’t mean it can ‘t succeed. Ask how the flaw can be corrected.

2. Never reject a business opportunity because you won’t get the credit. It is the impact of the success on your overall business that really matter, not who gets the credit for proposing the idea.

3. Never reject a business opportunity because it looks impossible. Go ask the Wright brothers, nobody thought it was possible to fly 😉

4. Never reject a business opportunity because your mind is already made up on other possibilities. It won’t hurt if you have an open mind and consider all options on their individual merit before settling for one.

5. Never reject a business opportunity because you think it is illegal. Get expert legal opinion before trashing the idea.

6. Never reject a business opportunity because you don’t have the money, manpower, muscle or resources  required. Whatever happened to partnership, joint ventures etc. You must not insist on getting 100% returns and eating it all alone. Also, 10 return from a $1,000,000 joint venture deal is better than 100% return from a $1,000 deal you did all alone. Look at the big picture before making your choice.

7. Never reject a business opportunity because it will create conflict. If you’re not ready for conflict, then you’re not ready for success.

8. Never reject a business opportunity because it is not your way of doing things. You can learn to do better than you’re already doing. Be an avid learner.

9. Never reject a business opportunity because it might fail. Life is all about taking risk. It is actually risky not to take risk.

10. Never reject a business opportunity because of your personal emotions. Human feelings are quite unstable. It doesn’t take much for emotions to change. So, never bring your emotions into business decisions.

If you follow those ten don’ts whenever you are making your selection, you would have gone a step closer to making good business choice. Wishing you all the best. Cheers.